Queries and Concerns
We want our children to thrive in a supportive and happy environment. If you are concerned about anything that has happened while your child has been at nursery, this is what you need to do.
- Speak to your child's key worker. They will listen to your concerns and follow a set procedure in terms of determining what has happened and what needs to be done to resolve the situation. We hope that this will result in a satisfactory outcome for both you and your child.
- If you are not happy with the outcome, the next step is to speak with our headteacher Cathy Bednal. Cathy will listen to your concerns and also has a procedure to follow. Cathy is also our safeguarding lead and has the welfare of your child as a priority.
- If you do not feel that you can discuss the matter with your child's key worker or Cathy Bednal, the next step would be to contact the Chair of Governors, Melissa Eggleston. Melissa can be contacted via email firstname.lastname@example.org The Governing Body is entirely separate from the management of the nursery and will look into your concerns objectively.
Please also see the link to our Complaints Procedure for more information.
Starting at Ripley Nursery School marks a big milestone for your child. There will be new faces, new routines and getting used to leaving parents/carers. Please have a look at the following links in order to prepare you and your child for the new experiences that awaits them.
Starting School - PEN
Supporting Your Child With Settling into School